Nearly all forms of Software and Hardware require a User Manual and/or Help file. More often than not this now involves Publication in many formats, from print to downloadable pdfs to HTML to interactive Apps or Manuals, and can be incorporated as part of a wider ePublishing strategy.
Technical Authoring requires Technical knowledge, Design, Creative Writing and even Software skills.
RGK Media have successfully produced the following :-
Punch! Software – Creation of User Manuals for Home and Garden Design Software.
Macmillan Education / Andromeda Books – Creation of accompanying Help files for the Interactive Science Encyclopedia.